lodigames Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how lodigames ("we," "us," or "our") collects, uses, stores, and discloses personal data about individuals ("you" or "Player") who access or use the lodigames online casino and sports betting platform at lodigames.asia (the "Platform").

This Policy applies to all personal data collected through the Platform, including data collected during registration, account management, gameplay, financial transactions, customer support interactions, and marketing communications. By registering on or using the lodigames Platform, you acknowledge that you have read and understood this Privacy Policy.

lodigames is committed to processing personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC).

2. Data Controller Information

lodigames acts as the data controller in respect of the personal data it collects and processes in connection with the Platform. As data controller, lodigames determines the purposes and means of processing your personal data. For all data privacy enquiries, you may contact our Data Protection Officer at:

• Email: [email protected]
• Subject Line: Data Privacy Enquiry
• Response Time: Within 15 business days, as required by Philippine law

3. Personal Data We Collect

lodigames collects the following categories of personal data:

4. How We Collect Your Data

lodigames collects personal data through the following means:

4.1 Direct Collection

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to surveys or promotions, or update your account profile.

4.2 Automated Collection

Data collected automatically when you access the Platform, including through cookies, web be acons, pixel tags, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and browsing behaviour on the Platform.

4.3 Third-Party Sources

Data received from third parties in connection with identity verification services, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention providers, and analytics partners. lodigames only receives data from third parties where you have consented to that sharing or where we have a legitimate legal basis to do so.

5. How We Use Your Personal Data

lodigames uses your personal data for the following purposes:

• To create and manage your lodigames account and verify your identity;
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP);
• To provide customer support and respond to your enquiries;
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• To monitor gameplay activity for responsible gaming purposes and to enforce our 21+ age restriction;
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct;
• To personalise your experience on the Platform and recommend games or promotions relevant to your interests;
• To send you transactional communications, such as deposit confirmations and withdrawal notifications;
• To send you marketing communications about lodigames promotions and offers, where you have provided consent;
• To improve the Platform through analytics and user research;
• To enforce our Terms & Conditions and other applicable policies.

6. Legal Basis for Processing

lodigames processes your personal data on the following legal bases under the Data Privacy Act of 2012:

6.1 Contractual Necessity

Processing is necessary to perform the contract between you and lodigames — specifically, to operate your account, process transactions, and provide the gaming services you have registered to use.

6.2 Legal Obligation

Processing is necessary to comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and reporting obligations to relevant regulatory authorities.

6.3 Legitimate Interests

Processing is necessary for lodigames's legitimate interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your data protection rights.

6.4 Consent

Where lodigames relies on your consent as the legal basis for processing — for example, for marketing communications or non-essential cookies — you may withdraw that consent at any time by contacting our support team or updating your account preferences.

7. Sharing Your Personal Data

lodigames does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where necessary and on a strictly need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your financial transactions;
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Regulatory Authorities: Philippine government agencies and regulatory bodies where disclosure is required by law;
• IT and Platform Service Providers: Cloud hosting, cybersecurity, and analytics providers engaged to support the operation of the Platform, all of whom are bound by data processing agreements;
• Professional Advisers: Lawyers, auditors, and accountants where necessary for legal or compliance purposes;
• Law Enforcement: Where required by a valid legal order or to protect the rights, property, or safety of lodigames, its players, or the public.

All third parties with whom lodigames shares personal data are required to handle that data in accordance with applicable Philippine data protection law and our contractual requirements.

8. International Data Transfers

lodigames primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data outside the Philippines — for example, to cloud infrastructure providers or international payment networks — lodigames ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines. Such safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing an adequate level of data protection.

9. Data Retention

lodigames retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or regulation. Specifically:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulations;
• Transaction Data: Retained for a minimum of five (5) years from the date of the transaction;
• Communications Data: Retained for up to three (3) years from the date of the communication;
• Technical and Usage Data: Retained for up to two (2) years from collection, unless required for longer for security or legal purposes.

Upon expiry of the applicable retention period, lodigames will securely delete or anonymise your personal data in accordance with our data disposal procedures.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the lodigames Platform. They allow us to recognise your device, remember your preferences, and improve your experience. Similar technologies include web beacons, pixel tags, and local storage objects.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled as they are required for account login, session management, and security;
• Performance Cookies: Collect anonymised data about how players use the Platform to help us improve performance and identify technical issues;
• Functional Cookies: Remember your preferences such as language settings and game history to personalise your experience;
• Analytics Cookies: Used to understand aggregate usage patterns on the Platform. Data collected is anonymised and used for internal reporting only.

10.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the lodigames Platform. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the service.

11. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by lodigames:

• Right to be Informed: The right to be told how your personal data is being collected and used — which this Privacy Policy fulfils;
• Right of Access: The right to request a copy of the personal data lodigames holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Rights Request." We will respond within fifteen (15) business days.

12. Children's Privacy

The lodigames Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gambling regulations. lodigames does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

13. Security Measures

lodigames implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Multi-factor authentication options for account access;
• Regular security audits and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive staff training on data protection and information security.

While lodigames takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, lodigames will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

14. Changes to This Privacy Policy

lodigames reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or prominent notice on the Platform at least seven (7) days prior to taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the lodigames Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way lodigames handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry
• Support Hours: 24 hours a day, 7 days a week

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

This Privacy Policy was last updated in May 2026 and supersedes all previous versions.